Consumers Kitchens & Baths Blog

Message to our Customers - Coronavirus (COVID-19)

Mar 17, 2020 3:28:30 PM
by Consumers Kitchens & Baths


Topics: Company News


To Our Valued Customers,

We have been closely monitoring the complex and rapidly evolving Coronavirus (COVID-19) situation and want to provide an update on our operations and how we're addressing the safety for you and our employees.

Guidelines & Disinfecting

  • We are following the recommended guidelines from the U.S. Centers for Disease Control and Prevention (CDC), as well as guidelines from the federal, state, and county governments.
  • We are exceeding the CDC recommendations for disinfecting. In each of our locations, we are disinfecting countertops, door handles, and workstations several times per day, as well as all seating areas and surfaces before and after each customer is helped.
  • Our delivery drivers are disinfecting the cab of their trucks after each delivery.

Policies

  • We have implemented a no hand-shaking policy. Employees have been instructed not to make physical contact with customers or other employees.
  • Although the showrooms are being disinfected as stated above, if you prefer to not come into the showroom, every salesperson can provide most services and documentation needed via email.
  • You can use online chat at ConsumersKitchens.com or call any one of our locations at (631) 563-3200.
  • We have suspended customer pickups and returns to our warehouse. All orders must be delivered.
  • To keep our drivers and employees safe, we urge you to cancel your delivery if someone in your household doesn't feel well. We will reschedule your delivery without any cancellation charges.

Knowledge

  • We have given our team members facts about COVID-19 and the CDC instructions on stopping the spread of the virus. 
  • We are encouraging our team members to take any signs of illness seriously and seek medical attention as needed.

We’re committed to doing our part to get through this situation as smoothly and responsibly as possible. We would like to extend a special thank you to the local, state and federal agencies, as well as health officials who work diligently to contain the virus.

Effective immediately, all showrooms will follow these hours:

Monday -Friday: 9am-6pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm

Sincerely,

The Consumers Team.